FAQ
Consider this your pre-flight checklist
As your air traffic control team, we are always happy to help answer any questions or concerns. Our customer experience team is the Dream Team- not the ‘92 US Olympic Basketball Team but similarly awesome!
Feel free to email us at [email protected]. We do our very best to respond within 24 hours Monday through Friday.
🛩️ PRE-FLIGHT CHECKLIST (Washing)
- Temperature Control: Cold water only (30°C/86°F max) - just like maintaining cabin pressure, keep it cool
- Gentle Cycle: Use delicate/gentle wash cycle - smooth as a perfect landing
- Turn Inside Out: Protect the exterior finish like you'd protect your aircraft's paint job
- Separate Colors: Dark and light uniforms fly different routes - wash separately to prevent color bleeding
✈️ IN-FLIGHT PROCEDURES (Drying)
- Air Dry Preferred: Hang to dry - let natural airflow do the work, just like lift over wings
- Low Heat Tumble: If using dryer, low heat only - high heat can damage spandex fibers like turbulence damages comfort
- Remove Promptly: Don't let shirts sit in the dryer - wrinkles are harder to remove than a delayed departure
🧭 NAVIGATION TIPS (Ironing & Storage)
- Low to Medium Heat: Iron on synthetic setting - too much heat melts polyester faster than ice at altitude
- Steam Friendly: Use steam or damp cloth for stubborn wrinkles
- Hang Immediately: Store on hangers to maintain that crisp, professional pilot appearance
🚫 NO-FLY ZONES (Avoid These)
- Bleach (damages synthetic fibers)
- Fabric softener (reduces moisture-wicking properties)
- High heat (melts polyester and breaks down spandex)
- Dry cleaning chemicals (unnecessary for this blend)
Captain's Note: This polyester-spandex blend is designed for comfort and durability - follow these instructions and your shirts will stay flight-ready for years of service!
Flight Uniform proudly stands behind the quality in all our products. We know that every“body” is different so we’d love to get the best fit for you.
For your convenience, we provide the opportunity to opt-in for package protection + free returns/exchanges for just $2.98 when you make your Flight purchase. Opting in grants you complete coverage with no additional charges. However, if you choose not to opt-in, we're still here to help, with the only cost being the least expensive return label we can find.
If you are not pleased with your purchase from our site, you may initiate a return or exchange. You can initiate a return on any new and unused items up to 45 days after your purchase.
For more information and/or to start a return, you can go HERE.
If your product is in stock, our fulfillment center is very quick to get orders out on business days. We ask that you allow 3-5 business days for your order to process before it ships out with your chosen shipping method. (Although, our team is usually much quicker than that!) We have a couple of options for shipping internationally, including experience with some international customers using forwarding services like shipito.com.
At Flight, we’ve got you covered from neck to toe. And for your friends and family that you’d like to gift Flight to, we are here to help. You can choose different amounts to have on your gift card HERE. They are electronic so a gift card will be sent to your email address. You can then email it directly to a loved one or print it off and wrap it. The possibilities are endless!
We offer our shirts in two different fits. You can check out our sizing chart to find exact measurements HERE.